Drive customer success at scale by developing predictive, personalized, and proactive customer support solutions.
Lead the end-to-end development and deployment of advanced AI/ML solutions, with a strong emphasis on Large Language Models and intelligent autonomous agents, addressing complex business challenges.
Implement robust evaluation frameworks and metrics for LLMs and AI agents, encompassing both traditional model performance and agent-specific evaluation criteria (e.g., task completion rate, reasoning quality).
Monitor and maintain deployed LLM and AI agent solutions in production, including tracking key performance indicators, identifying and addressing model drift, and ensuring system stability and scalability.
Identify AI/ML opportunities by collaborating closely with stakeholders to understand business needs and translate them into technical requirements and measurable outcomes. Proactively research and integrate advancements in LLMs, generative AI, and AI agent architectures to continuously enhance our capabilities.

Senior Business Data Scientist, AI/ML, Google Cloud

Job Description