Erikson Consumer Order Desk - Claims Administrator

  Job Title :  Claim Administrator Division :   Erikson Consumer Order Desk – Customer Service Representative Location :  Baie d’urfe (West island of Montreal) Schedule: Monday to Friday 8:30 AM-5:30PM Hybrid  About Erikson Consumer Erikson Consumer is a leading distributor of consumer electronics and lifestyle products, driving brand growth through eCommerce channels and major big-box retail partners. The division supports both B2B and B2C markets, working cross-functionally with sales, logistics, marketing, and retail partners to ensure products are effectively positioned, available, and supported across online and in-store channels. About the Role – Claim Administrator We are seeking a detail-oriented and analytical Claim Administrator to join our team. In this role, you will be responsible for managing customer billing claims, validating them against promotional calendars and contractual agreements, and ensuring the accurate issuance of credits. You will play a critical role in protecting company revenue, ensuring compliance, and maintaining strong customer relationships through timely and accurate claim resolution.   Key Responsibilities   Claims Processing & Validation Receive, review, and process customer claims, including deductions, billbacks, and promotional rebates  Validate claims against:  Approved promotional calendars  Customer contracts and trade agreements  Pricing structures and funding approvals  Ensure all supporting documentation is complete and accurate Process Analyze discrepancies and investigate root causes of invalid or incorrect claims Investigate claim variances (pricing issues, promotional execution gaps, volume discrepancies) Collaborate with Sales, Merchandising and Customer Service teams to resolve issues  Approve, partially approve, or reject claims based on findings  Accurately issue credits within ERP systems  Ensure correct customer account allocation and general ledger coding  Maintain complete documentation for audit and compliance purposes Customer Communication Respond to customer inquiries regarding claim status and resolution Clarify discrepancies or request additional documentation when needed Request additional information when needed Communicate outcomes clearly and professionally Audit & Controls (NEW – Key Focus) Perform periodical audits of processed claims and issued credits to ensure:  Compliance with internal policies and contractual terms  Accuracy of financial postings and supporting documentation  Consistency in claim validation practices  Support internal and external audits by providing documentation and analysis Reporting & Performance Tracking Monitor and report on key metrics, including: Claim resolution cycle time Deduction aging Claim accuracy and rework rates Support internal audits and ensure compliance with financial controls Monitor trends to identify root causes of recurring claim issues  Qualifications  2–5+ years of experience in claims management Strong understanding of contracts, pricing, and trade promotions Experience with ERP systems and advanced Excel skills High attention to detail with strong analytical and problem-solving skills