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Job Description
- Assess customer impact and resolve escalations through effective diagnosis, troubleshooting, and remediation of VMware workloads on Google Cloud Platform products.
- Gather and analyze technical troubleshooting evidence, including packet traces (tcpdump), heap dumps, thread dumps, operating system statistics across network, memory, processing, and I/O systems to diagnose and resolve VMware deployments on Google Cloud Platform.
- Serve as the subject matter expert for internal stakeholders in engineering, sales, and customer experience, as well as external partners and customer organizations to overcome technical deployment obstacles and improve VMware on GCP.
- Collaborate with Site Reliability Engineering teams to drive high-quality production and respond to outages in order to minimize customer impact.
- Advocate for customer issues across cross-functional teams & contribute to Supportability Engineering initiatives spanning multiple product and engineering teams to improve product quality and reduce contact rate.