Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Specialist, Integrations based in Canada.
This role sits at the intersection of technical support, integrations engineering, and customer implementation, focusing on ensuring seamless connectivity between complex educational platforms and institutional systems. You will own the end-to-end setup, configuration, and troubleshooting of integrations, enabling reliable data exchange between systems such as Learning Management Systems and third-party platforms. The position plays a critical role in supporting both customers and internal teams by resolving high-impact technical issues and ensuring a smooth user experience in live academic environments. You will act as the key technical expert during implementation phases, partnering closely with institutional IT teams and internal stakeholders. This is a highly collaborative, problem-solving-driven role where your expertise directly influences product adoption and customer success. You will also contribute to improving integration documentation, processes, and long-term product enhancements.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Specialist, Integrations based in Canada.
This role sits at the intersection of technical support, integrations engineering, and customer implementation, focusing on ensuring seamless connectivity between complex educational platforms and institutional systems. You will own the end-to-end setup, configuration, and troubleshooting of integrations, enabling reliable data exchange between systems such as Learning Management Systems and third-party platforms. The position plays a critical role in supporting both customers and internal teams by resolving high-impact technical issues and ensuring a smooth user experience in live academic environments. You will act as the key technical expert during implementation phases, partnering closely with institutional IT teams and internal stakeholders. This is a highly collaborative, problem-solving-driven role where your expertise directly influences product adoption and customer success. You will also contribute to improving integration documentation, processes, and long-term product enhancements.