Job Title

Title: Operations Support Assistant
Department: Academic
Location: Sector - 62, Noida, India

About the Role

Introduction – the ‘why’

This role offers a great opportunity to be at the centre of day-to-day office operations, supporting essential administrative and IT coordination activities. It is ideal for individuals looking to build a strong foundation in operations, workplace management, and cross-functional collaboration within a global organization.

As many candidates exploring this role may already be working, this position provides a positive career move by offering exposure to multiple functions including IT, HR, procurement, and facilities management. It enables you to develop operational expertise while supporting the smooth functioning of a dynamic office environment aligned with organizational goals.

The role is particularly interesting as it combines administrative coordination with hands-on IT support, vendor interaction, and employee-facing responsibilities. You’ll engage with workplace teams, IT systems, and operational processes, contributing directly to an efficient and well-supported office environment.

Opportunity – the ‘what’

In this role, you will manage a variety of administrative and IT support activities, ensuring seamless day-to-day office operations.

Key responsibilities include:

Managing office supplies, tracking inventory, and maintaining accurate records
Supporting reporting, documentation, and operational record-keeping
Coordinating with facility management for office upkeep and workplace changes
Collaborating with workplace teams on events and facility-related initiatives
Monitoring and managing employee attendance systems, ensuring accuracy and timely updates
Maintaining employee seating plans and coordinating guest arrangements

IT and Technical Support:

Acting as the primary point of contact for IT-related issues in the office
Facilitating resolution of hardware, software, and network issues
Escalating unresolved issues to IT teams and following up for closure
Acting as a liaison between end-users and IT teams
Managing IT inventory, including tagging assets and maintaining stock records
Coordinating procurement requirements and handling vendor interactions
Managing stock receipt, storage, and invoice handover for payment processing
Supporting joiner and leaver IT asset allocation and return
Liaising with GTSD and AWFIS teams for network, printing, and access issues
Coordinating site access for IT engineers when required

Cross-functional collaboration:

Partnering closely with HR, IT, and SAP teams for administrative and operational needs
Supporting onboarding and offboarding processes from an admin and IT perspective

Impact of the role:

Ensures smooth functioning of daily office operations
Improves employee experience through efficient support systems
Maintains operational accuracy and timely issue resolution
Supports cross-functional alignment across HR, IT, and facilities

About You

Essential Criteria

Basic knowledge of Windows/Mac OS
Good working knowledge of MS Office tools
Strong record-keeping and organizational skills
Good English language and communication skills
High attention to detail and ability to follow instructions accurately
Ability to respond promptly and manage tasks efficiently

Desirable Criteria

Familiarity with attendance and facility management tools
Understanding of IT ticketing systems

Queries

Please contact [email protected] with any queries relating to this role.

Salary

Dependent on skills and experience

Please apply on Careers.oup.com.

Operations Support Assistant

Job Description