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Job Description
- Own and optimize global L1 operations for Sellside, ensuring strict adherence to SLAs, high-quality resolution metrics, and seamless follow-the-sun coverage.
- Anticipate future operational bottlenecks and initiate proactive measures to stabilize delivery, optimize quality, and futureproof sustainable delivery.
- Lead detailed root-cause analysis for known operational roadblocks and deploy preventative guardrails and structural changes to permanently mitigate recurring issues.
- Frame complex operational problems, recommend data-driven solution alternatives, and drive cross-functional alignment across business units to execute highly ambiguous projects.
- Synthesize complex data and volume trends to influence critical investment, operational trade-offs, and resource allocation decisions. Drive strategic discussions with key stakeholders and partner teams to solve problems at scale and as one unified Sellside ecosystem.