Job Description
Lead the People Experience Function
Lead and develop the People Experience team across People Partnership and People Operations
Set priorities, improve workflows, and establish clear ownership and accountability across the function
Support team members in their growth as strong business partners and operational leaders
Act as a senior escalation point for complex employee relations and people-related matters
Operationalize People Strategy
Partner closely with the VP of People & Culture to turn People priorities and initiatives into scalable processes and day-to-day execution
Help improve how the People function operates across employee support, manager partnership, and internal processes
Bring structure, clarity, and consistency to workflows, documentation, and team operations
Process Improvement & Operational Excellence
Identify operational gaps, bottlenecks, and areas for improvement
Partner on process optimization, automation initiatives, workflow standardization, and knowledge management
Use people metrics, feedback, and operational insights to improve team effectiveness and employee experience
Ensure People systems and processes support scalability, efficiency, and informed decision-making
Employee Experience & Manager Support
Support initiatives that strengthen employee engagement, communication, and overall workplace experience
Partner with managers to help navigate employee situations with consistency, fairness, and good judgment
Promote a proactive, solutions-oriented approach to employee and manager support
Compliance & Governance
Ensure People practices align with labor regulations, internal policies, and operational best practices
Maintain strong standards around employee documentation and sensitive people processes
Partner with Legal and Finance teams where needed