Job Description
WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
WHAT WE’LL NEED
The Senior District Manager, based out of Tampa Bay, Florida, provides strategic leadership and operational oversight for multiple districts within their region, ensuring alignment with Wingstop’s long-term business objectives. This role is critical in driving operational excellence, developing high-performing District Managers and General Managers, and ensuring all restaurants consistently deliver exceptional guest experiences, strong financial performance, and full compliance with company standards and regulatory requirements.
The Sr. DM serves as a key link between field operations and senior leadership, championing company culture while scaling best practices across the organization.
Leadership & People Development
- Lead, coach, and develop District Managers to drive performance, accountability, and succession planning across multiple markets
- Build a strong leadership pipeline by mentoring high-potential talent and ensuring readiness for future roles
- Partner with District Managers and General Managers to create and execute business and people development plans
- Provide guidance on employee relations, including progressive discipline, terminations, and conflict resolution
- Foster a culture of respect, recognition, and accountability that reflects Wingstop’s brand values
- Oversee recruiting strategies to ensure restaurants are staffed with high-quality talent at all levels
- Ensure effective onboarding, training, and ongoing development programs are consistently executed
Operational Excellence
- Ensure all restaurants meet or exceed company standards for food quality, service, cleanliness, and safety
- Drive consistency across districts by implementing and reinforcing operational processes and best practices
- Monitor compliance with all local, state, and federal regulations, including OSHA guidelines
- Partner with Facilities and Operations teams to maintain restaurants to company standards
- Utilize company tools and resources to coach and develop high-performing teams
Ensure clear and consistent communication flows from senior leadership through District Managers to all restaurant team members
Financial & Business Performance
- Own regional financial performance, including sales growth, profitability, and cost control across multiple districts
- Analyze P&L statements, identify trends, and implement strategies to improve performance
- Partner with District Managers to develop and execute business plans that drive revenue and profitability
- Monitor and optimize labor, food costs, and operating expenses to meet or exceed company targets
Set aggressive but achievable goals aligned with company objectives
Strategic Execution
- Translate company initiatives into actionable plans across districts
- Identify opportunities for operational improvements and scalability
- Lead cross-functional collaboration with Restaurant Support Center teams
- Drive continuous improvement through data analysis, field insights, and performance metrics
- Act as a brand ambassador, reinforcing Wingstop’s mission to serve the world flavor
Core Competencies
- Strategic Leadership
- Talent Development & Succession Planning
- Operational Excellence
- Financial Acumen
- Communication & Influence
- Culture Building
WHAT YOU’LL NEED
- High School Diploma or GED required; Bachelor’s Degree preferred
- Must be 18 years of age or older
- Proficient in Microsoft Office (Word, Excel, Outlook) and adaptable to new systems
- Minimum of 7–10+ years of food service, retail, or restaurant leadership experience, with multi-unit oversight
- Proven success managing multiple districts or large regions
- Strong financial acumen with expertise in P&L analysis and business planning
- Demonstrated ability to lead leaders and build high-performing teams
- Deep knowledge of labor laws and compliance standards
- Excellent communication, coaching, and interpersonal skills
- Strong problem-solving and decision-making abilities
- High level of initiative, accountability, and strategic thinking
- Passion for hospitality and delivering exceptional guest experiences
- Ability to work a flexible schedule
WHO YOU ARE
No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.
You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.
You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.
You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.
You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.
BENEFITS
FLAVOR PERKS:
Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
FUN IS THE BEST FLAVOR:
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law