Windows Client Customer support/Services- Bilingual

Job Title:

Windows Client Customer support/Services- Bilingual

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a knowledgeable and customer-focused Windows Client Customer Service Representative to provide technical support and assistance for users of Windows 10 and earlier versions. The ideal candidate will troubleshoot system issues, guide customers through solutions, and ensure a seamless user experience.

Key Responsibilities:

• Provide technical support via phone, email, and chat for Windows 10, Windows 8, and earlier versions.
• Diagnose and troubleshoot software, hardware, and connectivity issues related to Windows clients.
• Assist users with system settings, updates, drivers, and performance optimization.
• Guide customers through basic installations, configurations, and troubleshooting steps.
• Stay updated on common Windows-related bugs, patches, and security updates.
• Deliver excellent customer service by maintaining professionalism, patience, and clarity in communication.

Requirements:

• MUST have 5-10 years of Experience in customer service, technical support, or IT helpdesk roles.
• Strong knowledge of Windows 10, Windows 8, and legacy Windows systems (Windows 7, XP, etc.).
• Familiarity with system settings, command-line tools, troubleshooting techniques, and common issues.

  Knowledge Endpoint security solutions (e.g., BitLocker, Defender, Microsoft Endpoint Manager).

  Basic knowledge of Active Directory, Group Policy, and Microsoft 365 integration

  Knowledge of virtualization technologies (e.g., Hyper-V, VMware) is an advantage

• Basic understanding of networking, drivers, and peripheral device management.
• Excellent communication skills and ability to explain technical concepts to non-technical users.
• Problem-solving mindset with attention to detail and patience.

#WAH

#LI-Remote

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time