Customer Support Specialist - Policy

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist - Policy based in the United States.

This role sits at the intersection of customer service, technical troubleshooting, and mission-driven support for public safety professionals. You will be responsible for assisting first responder agencies with platform-related questions, resolving technical and administrative issues, and ensuring a smooth user experience across policy and content management solutions. The work involves handling a high volume of inbound requests via phone, email, and chat while maintaining accuracy, empathy, and efficiency. You will also play a key role in identifying product issues, documenting incidents, and collaborating with internal teams to improve system performance. With structured training and ongoing exposure to multiple products, this position offers strong opportunities to grow into a subject matter expert. It is a fast-paced, collaborative environment where your work directly supports professionals serving communities across the country.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist - Policy based in the United States.

This role sits at the intersection of customer service, technical troubleshooting, and mission-driven support for public safety professionals. You will be responsible for assisting first responder agencies with platform-related questions, resolving technical and administrative issues, and ensuring a smooth user experience across policy and content management solutions. The work involves handling a high volume of inbound requests via phone, email, and chat while maintaining accuracy, empathy, and efficiency. You will also play a key role in identifying product issues, documenting incidents, and collaborating with internal teams to improve system performance. With structured training and ongoing exposure to multiple products, this position offers strong opportunities to grow into a subject matter expert. It is a fast-paced, collaborative environment where your work directly supports professionals serving communities across the country.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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