Job Description
Job Description
Join us to create change and have an impact in homes around the world.
At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
Where you’ll be:
This position will be based at our Corporate Headquarters located in Charlotte, NC.
About the Role:
The Field Quality Engineer plays a critical role in driving product quality and consumer satisfaction for the Wellbeing & Small Domestic Appliances (WB&SDA) business in North America. As part of the Global Quality & Compliance organization, this role serves as the Voice of the Consumer (VoC) lead—translating field performance data into actionable insights that improve product reliability and customer experience.
Working cross‑functionally with Customer Service, Sales, Supplier Quality, R&D, Product Care, and Brand Licensing teams, the Field Quality Engineer drives issue resolution, supports root cause analysis, and ensures continuous improvement across the product lifecycle. This role is highly collaborative and data‑driven, with a strong focus on field performance, problem‑solving, and proactive quality improvements.
Key Responsibilities:
Collect, analyze, and synthesize Voice of Consumer data including warranty claims, service data, returns, and customer feedback
Identify trends and emerging quality risks, translating insights into actionable improvement initiatives
Lead root cause analysis (e.g., 8D, 5 Whys) and drive cross‑functional alignment on corrective actions
Track and manage quality issues, ensuring timely escalation, resolution, and follow‑up across stakeholders
Partner with Supplier Quality, R&D, and Product Care teams to implement corrective actions and improve product performance
Own and continuously improve regional field quality reporting, including KPIs, scorecards, and trend analysis
Coordinate return and analysis of defective products and components to support technical investigations
Support new product development by providing field insights, quality targets, and performance expectations
Deploy quality improvement tools such as service bulletins and troubleshooting guides to field teams
Support training, technical guidance, and feedback loops with service technicians and Customer Service teams
Contribute to Brand Licensing quality activities, ensuring licensed products meet Electrolux standards
Collaborate across global and regional teams to share best practices and improve quality processes
Minimum Qualifications:
Bachelor’s degree in Engineering or related technical field; equivalent experience considered
Experience in quality engineering, field quality, or product performance analysis within a manufacturing environment
Strong analytical and problem‑solving skills with experience in root cause methodologies (8D, 5 Whys, etc.)
Working knowledge of manufacturing processes and product development lifecycle
Experience analyzing warranty, service, or consumer data to drive improvements
Strong communication and cross‑functional collaboration skills
Willingness to travel within North America as needed - 20%
Preferred Qualification:
Experience in consumer durable goods or appliance industries
Familiarity with quality tools and methodologies (Six Sigma, FMEA, SPC)
Knowledge of product functionality, components, and common failure modes
Benefits include:
Flexible work hours/hybrid work environment (80 / 20)
Medical, dental, vision and life insurance
Competitive holiday and vacation time off program
Retirement Savings Plan (401(k)) with relevant company contribution.
Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on:
Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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