Service Engineering Specialist

Job Description

At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

About The Role

As the Service Engineering Specialist for Food Preparation products, you act as the primary technical escalation point for all product, quality, and safety issues across the Australia and New Zealand (ANZ) market. You provide expert technical guidance, develop high-quality documentation, and support the business in resolving complex field issues.

You work closely with regional Business Area (BA) functions—including Quality, Product Line, R&D, and Spare Parts teams to ensure effective resolution of product issues and successful introduction of new products into the market.

A key focus of the role is delivering data-driven Fast Field Feedback to identify emerging quality trends, support root-cause analysis, and drive both factory and field-based corrective actions. You will ensure that service solutions are practical, cost-effective, and clearly communicated to the field to minimise warranty costs and improve customer outcomes.

You also support the readiness of new product launches by ensuring technical documentation and spare parts availability and contribute to the development and delivery of technical training where required.

What You'll Do

• Responding to technical enquiries from the ANZ service network and internal stakeholders

• Escalating complex issues to regional BA teams and driving resolution through to completion

• Analysing field data to identify emerging quality trends and warranty cost drivers

• Collaborating with cross-functional teams (Quality, R&D, PL, Spare Parts) to develop corrective actions

• Updating service systems, knowledge bases, and technical documentation with validated solutions

• Supporting Fast Field Feedback requests with evidence-based insights

• Engaging with field service teams and workshops to communicate updates, service bulletins, and gather feedback

• Reviewing spare parts lists and technical documentation to ensure lifecycle support readiness

• Contributing to the rollout of field repair solutions aimed at improving efficiency and reducing Warranty Costs

Key Responsibilities

• Serve as the ANZ escalation point for all food preparation product technical, quality, and safety issues

• Provide structured, data-driven Fast Field Feedback to regional Quality and cross-functional teams

• Monitor and report on product quality performance and warranty costs, identifying key trends and risks

• Collaborate with BA teams to implement sustainable factory and field corrective actions

• Ensure high-quality, accurate, and complete technical documentation is available in ANZ systems

• Ensure spare parts availability and accuracy to support full product lifecycle serviceability

• Drive warranty cost reduction through development and deployment of efficient repair solutions

• Coordinate product and part returns to support field quality investigations

• Proactively identify and resolve spare parts and documentation gaps to prevent recurring issues

• Communicate effectively with field service teams to share updates, service bulletins, and product insights

Who You Are

• Technical specialist with experience in Home Appliances, Automotive or other similar manufacturing company

• A trade qualification (i.e. electrical) or engineering background

• Experience in quality and NPI would be beneficial

• Strong analytical mindset with the ability to interpret data and identify trends

• High attention to detail with disciplined documentation and record-keeping practices

• Excellent written and verbal communication skills, with the ability to translate technical information clearly

• Strong organisational and time management skills, with the ability to manage multiple priorities

• Collaborative team player, comfortable working cross-functionally and influencing outcomes

• Adaptable and proactive, with a continuous improvement mindset

• Demonstrates professionalism, integrity, and sound technical judgment

Why work for Electrolux?

Step into a career with a Global Leader in Home Appliances, where innovation meets purpose, and people are at the heart of everything we do.

• Take advantage of exclusive discounts on our products for you, your family, and friends.

• We offer secure onsite parking, so your day starts and ends with ease.

• Our Mentorship Program connects you with experienced leaders to support your personal and professional development.

• Recharge with CARE Day an additional day off just for you

• Picnic Day in NSW (additional leave at Easter)

• Stay healthy with annual onsite flu shots, skin checks plus access to wellness sessions and webinars to support your physical and mental health.

• Join a workplace that celebrates diversity, equity, and inclusion, backed by our dedicated DEI Committee.

• Be part of a company committed to sustainability, with real action behind our environmental goals.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you!

Find out more on www.electroluxgroup.com