Senior Customer Success Manager

About UsHubexo provides cutting-edge data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo specializes in project information, eTendering, product information, market intelligence, and specification.With operations in more than 20 countries and a workforce of 2,500 employees, Hubexo helps its customers sell more efficiently, build sustainably, and lead the future of construction innovation.About the ProductLeadManager is an industry-leading construction intelligence platform that helps businesses in the construction sector find and win new projects. It provides real-time access to:Comprehensive project leads - Stay ahead of competitors with early insights into upcoming construction projects at every stage.Market trends & analytics - Leverage powerful data insights to refine business strategies and identify growth opportunities.Key contact information - Connect with decision-makers such as developers, architects, contractors, and suppliers.Customizable alerts & tracking - Set up automated notifications to track project updates and client movements.Our ValuesDream big - Embrace ambitious goals and strive to exceed expectations, every day.Thrive together - Collaborate, communicate, and celebrate success.Own it - Take ownership of your work and empower yourself to make a difference.Do the right thing - Stand firm in your values and let integrity guide your actions at every turn.The OpportunityIndonesia is a key growth market for Hubexo, and we are investing heavily in expanding both our customer base and our team.We are looking for a high-performing, results-driven Senior Customer Success Manager who is ready to take the next step in their career.This role is more than just managing accounts — it is a pathway into a Team Lead position.You will:Own and grow a portfolio of customersDrive retention, adoption, and long-term valuePlay a key role in building and scaling the local teamStep into leadership by mentoring, coaching, and onboarding team membersThis is the perfect opportunity for someone who has consistently overperformed and is ready to transition into people team leader while still staying close to customers.What You’ll DoCustomer Retention & Growth (Core Focus)Own a portfolio of clients with a strong focus on retention, renewals, and expansionEnsure customers are continuously deriving value and growing their business using our platformProactively identify risks and opportunities to maximise customer lifetime valueDrive product adoption and long-term engagementCustomer Success & Relationship ManagementBuild strong, trust-based relationships with key stakeholdersAct as a strategic partner, helping customers grow and succeedDeliver consultative, insight-led conversations that go beyond supportPerformance & ResultsConsistently exceed retention and revenue targetsUse data and insights to manage account health and performanceIdentify upsell and cross-sell opportunities for the Key Accounts teamLeadership DevelopmentSupport onboarding of new hires and help scale the Indonesia teamCoach and mentor team membersLead by example as a top performer and culture carrierContribute to building a high-performance, retention-focused teamGradually take on leadership responsibilities as the team growsWhat We’re Looking For3-5 years + proven track record of high performance in Customer Success, Account Management, or Retention rolesStrong experience in B2B industry - SaaS, technology, or solution-based environments idealDemonstrated ability to retain, grow, and expand customer accountsHighly driven, energetic, and results-oriented mindsetNatural leadership potential with a desire to step into a people management roleStrong communication, coaching, and stakeholder management skillsExperience in Southeast Asia (especially Indonesia) is highly valuedFluency in English & Bahasa Indonesia is requiredWhy This Role is ExcitingFast-track into leadership with a pathway to becoming a Team LeadOpportunity to play a key role in scaling a high-growth marketHigh-impact role influencing retention, revenue, and team successAutonomy to drive results and make decisions for what would work for Indonesia marketOpportunity to help shape the future of the team and regionOngoing development through coaching, mentorship, and global exposureWhat You’ll GetUncapped commission structureClear career progression Ongoing coaching and performance trainingExposure to global best practices and top performersA collaborative, ambitious, and supportive team cultureThe Bottom LineIf you are:A top-performing retention or customer success professionalReady to step into leadershipMotivated by growth, ownership, and building somethingThis is your opportunity to make that transition.