Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Customer Support Manager / System Manager based in the United States.
This role is a key customer-facing leadership position responsible for ensuring the successful delivery and ongoing performance of mission-critical communication services for public safety customers. You will act as the primary liaison between customers, subcontractors, and internal teams, ensuring service excellence, SLA compliance, and long-term account satisfaction. The position blends technical service management, operational oversight, and commercial responsibility across complex, high-stakes environments. You will oversee contract execution, service optimization, and issue resolution while strengthening trusted relationships with government and public sector stakeholders. This is a highly collaborative role requiring strong coordination across technical, operational, and account teams. You will also contribute to revenue growth through renewals, service expansion, and continuous improvement initiatives in a fast-paced, safety-critical industry.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Customer Support Manager / System Manager based in the United States.
This role is a key customer-facing leadership position responsible for ensuring the successful delivery and ongoing performance of mission-critical communication services for public safety customers. You will act as the primary liaison between customers, subcontractors, and internal teams, ensuring service excellence, SLA compliance, and long-term account satisfaction. The position blends technical service management, operational oversight, and commercial responsibility across complex, high-stakes environments. You will oversee contract execution, service optimization, and issue resolution while strengthening trusted relationships with government and public sector stakeholders. This is a highly collaborative role requiring strong coordination across technical, operational, and account teams. You will also contribute to revenue growth through renewals, service expansion, and continuous improvement initiatives in a fast-paced, safety-critical industry.