Senior Operation Manager - Microsoft M365

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Operation Manager - Microsoft M365 based in India.

This is a senior leadership role responsible for driving end-to-end operations within a large-scale Microsoft 365 technical support environment. The position plays a critical part in ensuring service quality, operational excellence, and continuous improvement across global support functions. You will lead teams handling complex technical escalations, client engagement, and performance management while shaping operational strategy. The role requires close collaboration with senior stakeholders, clients, and internal leadership to align delivery with business objectives. Operating in a fast-paced, global environment, you will influence service standards, optimize processes, and enhance customer satisfaction. This is a highly impactful role where leadership, analytics, and transformation mindset directly contribute to organizational success.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Operation Manager - Microsoft M365 based in India.

This is a senior leadership role responsible for driving end-to-end operations within a large-scale Microsoft 365 technical support environment. The position plays a critical part in ensuring service quality, operational excellence, and continuous improvement across global support functions. You will lead teams handling complex technical escalations, client engagement, and performance management while shaping operational strategy. The role requires close collaboration with senior stakeholders, clients, and internal leadership to align delivery with business objectives. Operating in a fast-paced, global environment, you will influence service standards, optimize processes, and enhance customer satisfaction. This is a highly impactful role where leadership, analytics, and transformation mindset directly contribute to organizational success.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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