Support Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Manager based in Ireland.

This remote Support Manager role focuses on delivering high-quality, user-first support for innovative hardware and software products used by a global tech-savvy community. You will serve as the primary point of contact for users, helping them resolve technical, logistical, and product-related issues across multiple communication channels. The role plays a key part in ensuring a seamless customer experience by investigating incidents, identifying root causes, and coordinating resolutions with internal teams. You will also act as a critical bridge between users and product, engineering, and logistics teams by escalating bugs and edge cases. A strong emphasis is placed on empathy, clarity of communication, and structured problem-solving. This is a highly collaborative role where user feedback directly influences product improvements. It is ideal for someone who enjoys combining technical troubleshooting with customer interaction in a fast-moving environment.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Manager based in Ireland.

This remote Support Manager role focuses on delivering high-quality, user-first support for innovative hardware and software products used by a global tech-savvy community. You will serve as the primary point of contact for users, helping them resolve technical, logistical, and product-related issues across multiple communication channels. The role plays a key part in ensuring a seamless customer experience by investigating incidents, identifying root causes, and coordinating resolutions with internal teams. You will also act as a critical bridge between users and product, engineering, and logistics teams by escalating bugs and edge cases. A strong emphasis is placed on empathy, clarity of communication, and structured problem-solving. This is a highly collaborative role where user feedback directly influences product improvements. It is ideal for someone who enjoys combining technical troubleshooting with customer interaction in a fast-moving environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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