Salesforce Business Process Consultant

- Ensure measurable business value from Salesforce by governing demand, prioritization, and delivery in alignment with business strategy and customer experience goals.
- Own Salesforce business governance and roadmap shaping, ensuring standardized, scalable, and cross‑BA solutions across all Salesforce Clouds.
- Lead Salesforce initiatives as Business Project Manager, driving end‑to‑end delivery, successful rollout, and user adoption.
- Act as the key interface between Business and IT, translating business needs into clear requirements and enabling effective collaboration.
- Drive transparency, standardization, and continuous improvement, fostering a One‑Company mindset and sustainable process excellence.

- Business Lead for standardization of Portfolio Management Process based on a demand management tool / BMC (for all Salesforce Applications)
- Leading the governance process to decided on requested changes and evaluate if those could bring value to all BAs
- Transparent communication towards requestor about decision and potential realization time (aligned with related IT Consultant)
- Follow up on detailed collection of business requirements and technical realization in effected Salesforce Cloud- Develop and evaluate upcoming projects / enhancements for the related Salesforce roadmap to further develop the customer 360° view
- Review business needs with IT Consultant to align necessary resources (inhouse same / cross Competence Center or vendor)
- Align needs with major stakeholders regarding content and prioritization
- Align possible timing in the content of the overall Salesforce development- Initiate new projects according to the Salesforce roadmap
- Leading of projects according to ContiTech Project Management principles
- Collaboration with in-scope BA representatives / Central Functions to derive ContiTech Standards
- Successful implementation and roll out / training of enhancements / projects (new ' applications etc.)- Provide transparency on ongoing activities within Salesforce through proper communication to users (via Salesforce Business Support)
- Align Salesforce topics between clouds to identify synergies and best practices
- Support implementation and utilization of intelligent Training Tools (Copilot, OneContiTech Learning Campus)- Document requirements, processes and solution in a standardized way
- Ensure utilization of lessons learned
- Promote results from Customer Satisfaction Survey and ensure follow up of corrective measures / identified white spots

Academic Degree in Business Administration or comparable experience through several years of practical work ▪ 5 years work experience in a multinational environment
▪ ideally 2 years in CRM or eCommerce
▪ ideally experience in Salesforce▪ successful realization / participation in min. 1 global project
▪ basic knowledge of sales / marketing processes▪ Experience in leading by influence
▪ Experience in leading change
▪ Experience in interacting with Senior Management▪ Experience in working with global teams
▪ Intercultural Sensitivity
▪ Communicate effectively within diverse teams

The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:

• Training opportunities
• Mobile and flexible working models
• Sabbaticals

and much more...

Sounds interesting for you? Click here to find out more.

 

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