Job Description
What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?
Hard Rock Digital is looking for a self-motivated VIP Account Manager with excellent communication skills to retain and monetize our top social gaming VIP players. The VIP Account Manager responsibility is to increase player lifetime values through a combination of proactive & reactive outbound communication and activities, with ensuring a personal, engaging and rewarding experience for hosted VIPs.
Your day-to-day responsibilities will include:
Daily analysis of assigned VIP data and proper follow up of data driven action items coming from that analysis.
Create timely and accurate reporting on performance of VIP promotions
Properly identify fluctuation in player behavior and act accordingly (reactivate, personal approach, up-sell, give bonus/freebies etc)
Putting together creative personalized campaigns for players
Create and oversee marketing and player management strategies for VIPs.
Collaborate with CRM team(s) efforts to maximize impact for VIPs
Create and execute live events & gift operations for VIPs
Collect VIP feedback and escalate to responsible team(s) for resolution
Answer VIP queries and ensure a fast and satisfactory resolution
Coordinate with other Hard Rock player development, marketing & VIP teams to identify and approach potential social gaming VIPs and to maximize value online and offline from shared VIP players