Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
· Organize, confirm and process guest check-ins/check-outs and adapt for any changes
· Secure payment, verifying and adjusting billing as needed
· Perform tasks such as answering phones, maintaining cash drawers, operating office equipment
· Use computer system to make reservations, check-in and check-out hotel guests, process payments
· Maintain current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.
· Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
· Post and balance room charges to guest’s accounts to keep these accounts current and always correct.
· Ensure guest and hotel safety by knowing all safety, security and emergency procedures
· Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
· Complete cashier and closing reports, counting the bank at the end of each shift securely
· Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments to provide/obtain pertinent information needed to ensure proper guest service is provided.
· Communicate any emergency, lost item or theft to proper security staff and/or authorities
· Any other duties as assigned within the scope of this position.
KNOWLEDGE/SKILLS/ABILITIES
· Ability of complex reading and simple writing, math, and task completion skills is required.
· Must have the following skills: clerical, following instructions, and memorization.
· Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
· Must be a minimum of 16 years of age.
EDUCATION and/or EXPERIENCE
· Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
· While performing the duties of this job, the team member is constantly standing, occasionally walking and crouching during over the duration of their shift.
· The team member will constantly have repetitive use of both hands.
· Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
· The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
· Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
· The noise level in the work environment is usually moderate.
· Team Member may be exposed to secondhand smoke.
· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.