Bilingual Administrative Supervisor

Position Summary

Join a company where the work you do makes a difference! We are One Team with One Goal. At STERIS Applied Sterilization Technologies (AST), it’s our philosophy and our way of doing business. Through a network of over 50 facilities globally, STERIS AST has been committed to providing contract sterilization services to the medical device, pharmaceutical, consumer, and industrial communities for over 40 years. Our irradiation and gas sterilization services ensure the safety of those who use these products, including our families, our friends, and ourselves. If you are looking to join a collaborative and innovative team in an essential industry, apply for our Bilingual Administrative Supervisor position today ! 

As a Bilingual Administrative Supervisor, you will ensure that facility resources are coordinated and deployed appropriately to provide effective support to management staff. You will coordinate facility and periodically zone administrative functions to ensure internal and external Customer requirements, as well as corporate initiatives and processes are met or completed in a timely and efficient manner. You will lead the operational success of the facility.

Please note that this is a Full-time/Permanent position which requires an on-site presence Monday to Friday. 

What You'll do as an Administrative Supervisor

Customer Relationships (25%)

• Coordinates and deploys resources to ensure office administrative support functions are efficiently delivered to internal and external Customers.
• Coordinates the facility’s efforts to administer and control Customer invoicing through pricing information maintenance, data entry coordination and developing and implementing appropriate monitoring processes.
• Communicates in an effective manner by utilizing accepted business practices in a courteous and professional manner providing timely and accurate responses and service-oriented offers of assistance, to Customers and employees.

Operational Excellence (75%)

• Contributes to financial control by collecting (DSO) and maintaining the account receivables to include Customer master list, aging report and invoice list; creating purchase orders and contracts; monitoring office/sales supplies and ordering new supplies within budgetary constraints; maintaining accounts payable records, issuing check requests; and providing various accounting reports to facility management.
• Conducts purchasing functions by receiving purchasing requisitions, issuing purchasing orders; maintains vendor files, quotes catalogs and logs books; controls office supply inventory.
• Assists facility leadership and coordinates the activities of administrative staff by ensuring appropriate maintenance of sales files, contracts, and price information mailings.
• Ensures coordination of Payroll and Human Resources activity by acting as the facility administrator of forms, records, information requests, problem resolution and instructional material (as applicable).
• Coordinates facility vendor-supplied services while maintaining cost controls and ensuring appropriate levels of service. This is accomplished through monitoring and providing facility leadership periodic reporting on service quality, cost, and other factors.
• Maintains professional skills, knowledge, and abilities by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Maintains administrative staff by selecting, orientating, training, and evaluating employees and completes departmental requirements by scheduling, assigning, and following through with employees.
• Ensures results by coaching, counseling, and disciplining employees; plans, monitors and appraises job results in a manner that induces high morale and reduces employee complaints.
• Protects company confidential information by properly storing, retrieving, and disseminating such information only to those authorized (in accordance with BCP-11.8).
• Contributes to a team effort by performing in accordance with all STERIS policies, GMP, Lean principles and other directives; supports the directives and decisions of higher-level management and performs other duties as assigned.
• May assist with or complete other general tasks / responsibilities as assigned

The Experience, Skills and Abilities Required

Required

• College certificate in office administration, business, or a related field.
• Minimum of five (5) years of experience as an Administrative Assistant or similar position including Human Resources Administration, bookkeeping and credit responsibilities as well as procurement experience.
• Fluent in French and English. 
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Understanding of basic accounting (billing - inventory - payables).
• A strong passion for customer service.
• Excellent Organizational and time-management abilities.
• Ability to work well under pressure and meet tight deadlines.
• Ability to make informed decisions supported by strong analytical and problem-solving skills.
• Ability to adapt in a changing environment.
• Excellent leadership abilities and a drive for team success.

Preferred

• 2-3 years of supervision experience.
• Familiarity with ERP systems.