Access Control Support Expert

Role: Access Control Support Expert Location: Heweliusza 18, 80-890 Gdańsk, Poland (on-site)Job type: full-time positionContract Type: standard employment contract   At Aritech, as part of Kidde Global Solutions Commercial Fire Business Unit, you’ll be part of a legacy of leadership in security solutions, working with cutting-edge technologies that protect lives and property worldwide. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.Aritech - Fire Security Products   Job Summary:  Aritech is looking for a full-time Access Control Support Expert to join our team. The ideal candidate should possess technical proficiency, problem-solving abilities, and strong communication skills whilst experienced in access control systems plus network security. The selected candidate will be responsible for providing technical support on the client’s range of access control solutions and will be in direct contact with B2B end clients to resolve technical issues and ensure optimal product usage.   Responsibilities:  Provide training and technical support to customers regarding system functionalities.  Collaborate with the engineering team to escalate and resolve complex technical problems.  Provide quality project pre-sale support such as selecting products, requirements collection and analysis, designing solution, PoC support and product/solution demonstration  Troubleshoot and resolve hardware, software, and connectivity issues efficiently.  Provide project delivery and maintenance support including installation guide, function demonstration, operation guide and issue resolving service etc.  Collaborate with the engineering team to escalate and resolve complex technical problems.  Manage and distribute technical documents to customers when required.  Collaborate with internal teams and external integrators to ensure successful implementation of security solutions.  Analyze customer and user requirements to design effective access control solutions.  Identify, troubleshoot, and resolve software bugs and performance issues.  Write technical documentation and collaborate with Technical Writers.  Recommend new technologies and improvements to enhance system performance and reliability.    Qualifications/Skills & Essential Experience:  Fluent in English   Rrelevant experience in an IT environment with a bachelor’s degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field  Strong IT/Network skills and be action-oriented with good hands-on ability  Familiarity with various types of access control technologies, such as biometric, card access, and key fob systems  Proficiency with access management software  Strong understanding of security protocols and policies  Solution/deadline driven and high attention to details  Experience in technical support or a related field, specifically with access control systems and related software  Excellent interpersonal, communication and presentation skills  Strong problem-solving and analytical skills.  Ability to work independently and as part of a team.  Detail-oriented with strong organizational skills.  Willingness to work flexible hours, including evenings and weekends, if necessary    Additional preferences:  Additional languages will be an advantage   Your journey with us We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages: Initial call with our recruitment team Up to 2 interviews with the Hiring Team   Compensation and Benefits What We Offer: Meal Vouchers – enjoy subsidized meals to keep your energy up throughout the day LuxMed Medical Insurance – access to quality private healthcare (family coverage available at an additional employee cost) MultiSport Card – stay active with a sport and wellness card for employees (option to include family members at extra cost) IKE/IKZE Additional Pension Contribution – long-term financial security with extra pension support (available after 12 months of employment)   Individuals may also be eligible for an annual performance bonus based on both individual and company’s performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees.