Job Description
Job Description:
The Lead Host is responsible for overseeing the host stand, ensuring exceptional guest service from the moment guests arrive to the time they are seated. This role leads the host team, manages reservations and waitlists, and coordinates closely with management and service staff to optimize seating flow and guest experience.
Perks and Benefits
- Competitive pay & a Comprehensive Benefit Package.
- Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program.
- Annual Education Allowance
- Generous Referral Program
- Fun & collaborative company culture with lots of team building events
- Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel
What Will You Do:
Guest Experience
- Greet all guests warmly and professionally, setting the tone for an outstanding dining experience
- Manage waitlists and reservations efficiently while maintaining accurate wait time estimates
- Handle guest concerns, special requests, and escalations with professionalism
- Ensure guests feel welcomed, valued, and appreciated at all times
Leadership & Team Support
- Supervise, train, and mentor host team members
- Lead by example in service standards, appearance, and attitude
- Create daily host assignments and ensure proper shift coverage
- Provide real-time coaching and feedback to improve performance
Operational Excellence
- Manage table rotation and seating to maximize efficiency and server balance
- Communicate effectively with servers, bartenders, and kitchen staff
- Maintain accurate records in reservation and seating systems
- Ensure the host stand, lobby, and entrance areas remain clean and organized.
Administrative Duties
- Oversee the reservation system setup, updates, and special notes
- Assist with scheduling, call-outs, and shift adjustments
- Support management with reporting guest trends or concerns
- Uphold company policies, procedures, and service standards
What You Bring:
- Prior hosting experience required (lead or supervisory experience preferred)
- Strong communication and organizational skills
- Ability to thrive in a fast-paced, high-volume environment
- Ability to manage a busy environment and multitask effectively
- Strong problem-solving and conflict-resolution skills
- Professional appearance and positive attitude
- Familiarity with reservation systems (OpenTable, Resy, etc.) is a plus
What Success Looks Like:
- Smooth and efficient seating flow during peak hours
- Positive guest feedback and high satisfaction scores
- Strong, well-trained host team with high morale
- Minimal wait-time discrepancies and seating issues
How To Apply:
Please apply through the link on the job posting and attach your resume and any other required documents.
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.
Salary Range:
$23 per hour
About The Company:
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.
AI Use:
This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.
All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.
How To Apply:
Please apply through the link on the job posting and attach your resume and any other required documents.
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.