Operator (Operations Virtual Assistant / Systems & Process Specialist)
Job Description
Operator (Operations Virtual Assistant / Systems & Process Specialist)
Remote | Full-Time | US Hours
The Role
If you’re the type of person who organizes everything, fixes broken processes, and hates inefficiency — keep reading.
Most VA roles want task-doers.
We’re looking for someone who builds systems.
This is not your typical VA role.
As an Operator, you don’t just complete tasks —
you create the structure that keeps businesses running.
You’ll work directly with clients to:
- organize chaos
- improve workflows
- and build systems that actually scale
👉 If you’ve ever thought “there’s a better way to do this” — this role is for you.
About Yokly
At Yokly, we help business owners scale without burnout — by building teams, systems, and workflows that actually work.
We don’t just assign tasks.
We create ownership, clarity, and results.
What You’ll Do
🔹 Operations & Process Ownership
- Build, document, and improve SOPs and workflows
- Identify inefficiencies and recommend better systems
- Ensure consistency, quality, and repeatability across operations
🔹 Project & Workflow Management
- Track tasks, timelines, and deliverables across teams
- Manage recurring workflows and reporting cycles
- Coordinate with clients, vendors, and internal teams
🔹 Administrative & Executive Support
- Manage inboxes, calendars, and internal communications
- Organize files, systems, and documentation
- Prepare summaries and reports for decision-making
🔹 Sales & CRM Support
- Maintain CRM systems (GoHighLevel, HubSpot, Zoho, etc.)
- Track pipelines, leads, and conversions
- Support scheduling and follow-ups
🔹 Social Media & Digital Support
- Schedule and manage content across platforms
- Respond to messages and community interactions
- Track engagement and report insights
🔹 Data, QA & Reporting
- Maintain dashboards and KPI trackers
- Perform basic QA and data checks
- Ensure accuracy and cleanliness of records
Tools You’ll Use
- Google Workspace (Docs, Sheets, Drive)
- CRM systems (GoHighLevel, HubSpot, Zoho, Salesforce)
- Project tools (ClickUp, Notion, Airtable, Basecamp)
- Automation tools (Zapier, integrations)
- Communication tools (Slack, email, dialers)
What Makes You a Great Fit
✅ Core Requirements
- At least 1 year experience in a leadership, operations, or project-based role
- Experience as a Virtual Assistant, Operations Assistant, or Project Coordinator
- Strong understanding of SOPs, workflows, and process improvement
✅ Skills That Matter
- Highly organized and process-oriented
- Strong project management and coordination skills
- Comfortable working with KPIs, dashboards, and reporting
- Intermediate to advanced Google Sheets
- Strong written and verbal communication
- Able to manage multiple priorities independently
✅ Mindset
- You take ownership — you don’t wait for instructions
- You think in solutions, not just tasks
- You’re proactive, detail-oriented, and reliable
⭐ Bonus
- Experience with automation tools (Zapier, workflows)
- Experience with international clients
- Background in startups or fast-paced environments
What You Get at Yokly
🏡 Work Setup
- Permanent work-from-home
- Weekends off
- No commute, no office politics
🩺 Health & Support
- HMO coverage
- Wellness support
🌴 Leave Benefits
- 40 hours PTO
- 40 hours Sick Leave
- 8 hours Mental Health Leave
- Birthday Leave & Paternity Leave
- US Holidays + select PH holidays
💼 Extra Perks
- 13th Month Pay
- Company-provided equipment
- PTO convertible to cash
- Welcome kit & appreciation tokens
🎉 Culture
- Monthly team hangouts & games
- Occasional in-person meetups
- A supportive, growth-focused remote team
Why This Role Matters
You’re not just supporting a business.
You are:
- Building systems
- Creating structure
- Driving consistency and results
Your work allows business owners to focus on growth —
because operations are handled.
Apply Now
If you:
- love organizing and improving systems
- enjoy taking ownership of processes
- and want to grow into operations leadership
👉 We want to meet you.