TikTok Shop - Content Design Manager, Consumer

About the team The TikTok Shop team's mission is to create a world class e-commerce experience that helps TikTok users find and discover amazing new products and goods. We're looking for a Content Design Manager to lead a team of international content designers that cover multiple areas of the e-commerce business.

We're looking for a manager who thrives in a fast-paced environment, is able to effectively manage and collaborate across timezones, has experience advocating for the CD discipline, and is equally as skilled as a leader as they are a content designer. Though this is a management role, a core expectation is deeply understanding CD workflows and supporting key areas of the business by delivering projects.

Responsibilities:

• Deliver high-quality content in a fast-paced, cross-cultural work environment
• Ensure UX/UI meets content and design standards and champion best practices
• Define practical solutions and processes for large-scale problems
• Develop strong product narratives in partnership with stakeholders
• Lead a team of 6+ content designers of various levels
• Facilitate projects, align on priorities, allocate resources, and strengthen collaboration with global XFN
• Establish and maintain a positive team culture and strengthen the CD team's skills
• Provide actionable feedback, drive consistency, and improve content quality and team efficiency

Minimum Qualifications:

• 5+ years experience in content design, UX writing, content strategy, copywriting, UX, or equivalent fields
• 2+ years experience in managing, mentoring, coaching, and developing a team
• Excellent written and verbal communication skills
• Ability to lead a team while also delivering individual projects
• Experience collaborating with Product Management, Design, Legal, Engineering, and Localization teams
• Self-starter who can manage multiple projects in a fast-paced environment and stay focused when faced with changing requirements

Preferred Qualifications:

• E-commerce experience
• Experience working on a global product with international partners in different time zones
• Strong interest in social app products, user and influencer behavior, and associated trends