Position Function Summary

Essential Responsibilities 

• Provides customer service by answering phones, directing calls to staff and/or taking phone messages, communicating in both English and Spanish, informing patients about schedules and policies, such as the cancellation policy, sliding fee scale, and payment arrangements;
• Assists in scheduling by making appointments, entering new patient information and correcting/updating information for established patients (e.g., name, address, phone number, etc.), scheduling new and established patients; and confirming appointments;

• Operates switchboard equipment to answer incoming calls, determines intent of caller and makes appropriate connection.
• Receives and routes a variety of calls for general LFMC information including complaints, emergencies, bomb threats and security calls.
• Assists in coordinating patient information, billing and collections efforts by printing schedules, and running reports as requested.
• Assists in reporting telephone equipment or service complaints and problems.
• Maintains logs of calls placed and any additional information required for various reports or special projects.
• Trains new telephone operators in performance of job duties.