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Job Description
Job Id:
163
# of Openings:
1
Position Function Summary
Under the direction of the Lead PSR/Front Office Manager, the Switchboard Operator ensures the provision of quality service to La Familia Medical Center’s (LFMC) patients by providing first, telephone contact with patients and outside groups or individuals with a professional, positive, and helpful attitude. Operates telephone switchboard to route, receive and place calls to all LFMC locations, and disseminates information to callers as necessary.
Essential Responsibilities
- Provides customer service by answering phones, directing calls to staff and/or taking phone messages, communicating in both English and Spanish, informing patients about schedules and policies, such as the cancellation policy, sliding fee scale, and payment arrangements;
- Assists in scheduling by making appointments, entering new patient information and correcting/updating information for established patients (e.g., name, address, phone number, etc.), scheduling new and established patients; and confirming appointments;
- Operates switchboard equipment to answer incoming calls, determines intent of caller and makes appropriate connection.
- Receives and routes a variety of calls for general LFMC information including complaints, emergencies, bomb threats and security calls.
- Assists in coordinating patient information, billing and collections efforts by printing schedules, and running reports as requested.
- Assists in reporting telephone equipment or service complaints and problems.
- Maintains logs of calls placed and any additional information required for various reports or special projects.
- Trains new telephone operators in performance of job duties.
Education, Experience and Skills/Training
- High School graduate or equivalent required, and a minimum of one year experience in the area of customer service.
- CPR Certification, required.
- Including, but not limited to: basic Annual Safety, HIPAA Training;
- Basic Knowledge and ability of general office procedures including filing, copying, faxing, use of a computer, to multitask within established deadlines, work under the direction of a supervisor and follow instructions for work completion and take initiative to resolve patient concerns and problems.
- Fluent in both English and Spanish.
Leave Benefits
-Four (4) weeks of annual leave
-up to two (2) weeks of sick leave
-up to one (1) week of continuing education leave
-Eight (8) paid holidays
-three (3) days for personal leave
accruals and holidays are prorated for part-time employees
Insurance Benefits
-Medical
-Dental
-Vision
available for staff and eligible family members, including domestic partners
-Paid term life insurance
-Paid Short Term Disability
-Optional Life
-Critical Care
-Medical and Dependent care expense accounts
-Health Savings Account
-Pet Health Insurance
-ID Theft
-Legal
403(b) retirement savings plan (eligible for company match after 12 months of employment)
Bargaining Unit Position
Union:
Non-Union: X
La Familia offers opportunities for employment in the fields of medicine, nursing, dentistry, health education, and other support services. We are an equal opportunity employer.
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