Club Manager - Fitness Centre
Job Description
Candidate should be NZ or AU citizen only
About the Role
This client under fitness industry, the world’s largest co-ed fitness franchise with over 4,000 clubs worldwide; we believe fitness is more than a workout—it’s about improving quality and quantity of life.
We are looking for a motivated and people-focused Club Manager to lead daily club operations, drive membership growth, and deliver an exceptional member experience. This role is ideal for someone who thrives in a fast-paced, goal-driven environment and is passionate about helping others achieve their health and fitness goals.
This is a strong career pathway opportunity with structured training, development, and progression.
Key Responsibilities
As a Club Manager, you will be responsible for:
Driving new member acquisition through lead generation and conversions
Engaging with leads and existing members through calls, follow-ups, and in-person interactions
Delivering outstanding customer service and building long-term member relationships
Supporting Personal Trainers by generating and referring qualified leads
Ensuring the club is clean, safe, and operating efficiently at all times
Meeting and exceeding sales and performance targets
Continuously identifying opportunities to improve member experience and club performance
Leading by example in creating a positive, energetic, and welcoming club culture
About You
You will thrive in this role if you are:
People-focused– you genuinely enjoy helping others and creating great customer experiences
Goal-driven– motivated by targets, performance, and personal growth
Proactive– confident in sharing ideas and taking initiative
Coachable– open to feedback and eager to learn and develop
A natural leader– takes ownership and inspires others through action
Passionate about health and fitness– understands the value of a healthy lifestyle
Sales-oriented– comfortable with conversations that lead to membership growth
Previous gym management experience is not required, as full training will be provided. However, prior sales or customer-facing experience is highly valued.
Requirements
Previous sales or customer service experience (preferred)
Senior First Aid Certificate (or equivalent)
CPR Certification
Working With Children Check
National Police Check
Career Pathway
This role is designed as a stepping stone into higher leadership positions within the fitness network, with opportunities for growth into senior club management and multi-site leadership roles.