Office Assistant - Intake/Front Desk (56105)

SUMMARY

Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?

As a Office Assistant - Intake/Front Desk at Phoenix House, you will contribute to the recovery-oriented environment by leading our front desk operations (i.e. welcoming participants, facilitating data collection at sign in, working with staff on customer service experience and safety protocols, etc.). As needed, the administrative assistant supports the planning and execution of our programming, by supporting outreach and enrollment of participants and partners, supporting the management of logistics, supplies, data collection, and record keeping.

If this sounds like you, we invite you to apply. Be part of something bigger — help us build a healthier, addiction-free future together. 

About Us 

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.  

What We Offer 

At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks: 

• (10) Paid Holidays 

• Paid vacation, sick time, personal and wellness time 

• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week 

• Pet insurance, legal support, and other supplemental insurance 

• A generous tuition reimbursement program 

• 403(b) retirement plan 

• Competitive wages and more... 

 

You will have responsibilities including but not limited to:

Leads front desk operations that ensure consistent coverage, customer service orientation, accurate data collection, and a recovery-oriented setting

· Provides front desk coverage: answering phone calls, welcoming participants and managing their flow in the Center, and by directing inquiries to appropriate parties

· Supports the planning and execution of programming and events

· Liaises with internal and external partners to ensure the function of equipment and technology

· Provides administrative support to program staff through the ordering supplies, helping to coordinating staffing schedules and room/space logistics, and by supporting internal and external communications (e.g. programmatic emails, follow up phone calls, mailings, etc.)

· Supports data tracking efforts and conduct follow-up communications with program participants.

 

Job Details:

•  Brooklyn Recovery Center - Brooklyn, NY
•  Full Time-non-exempt
•  Salary range $17.78 - $26.68

REQUIRED EDUCATION

· High School Diploma/GED

 

PREFERRED EDUCATION

· Bachelor’s Degree in the arts or a human services related field

 

LICENSES/CERTIFICATIONS

· Certified Recovery Peer Advocate (CRPA) or provisional (CRPA-P); Certified Recovery Coach (CRC) preferred

 

PREFERRED EXPERIENCE

· 2 years of experience providing administrative assistance for human service delivery program(s)

· Familiarity with regulations governing substance use disorder recovery support services (e.g. confidentiality, trauma-informed and person-centered care)

 

COMPETENCIES (KSAs)

· Technical Capacity – familiarity with technology, phone and email systems

· Ethical Practices - familiarity with privacy laws, boundaries and other ethical practices

· Initiative – independently looks for ways to improve our services

· Emotional Intelligence – experience working with underserved populations

· Global and Cultural Awareness– ability to work with diverse colleagues and participants

· Judgment – understands the type and quality of information needed to make decisions

· Relationship Management – ability to make and maintain relationships

· Problem Solving – able to manage complex situations with increasing independence

· Decision Making – able to consider multiple interests to arrive at a reasonable decision

· Communication – customer service oriented and engaging communicator

· Teamwork

· Crisis Management

 

WORK ENVIRONMENT

· This job operates in both an indoor office and community-based environment, and outdoors. This role routinely uses standard office equipment such as computers, phones and photocopiers.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

· Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

· Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.