Operations Executive (Customer Service)
Job Description
Established in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, which is dedicated in offering excellent delivery service through innovative technology. Since then, GOGOVAN has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-time delivery needs, and redefines the everyday delivery experience by providing a convenient and efficient service.
Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India and Taiwan and will continue to expand globally. In August 2017, GOGOVAN merged with 58 Suyun, the leader in Mainland China’s intra-city logistics market, and increased GOGOVAN’s presence to over 300 cities, with more than 8 million registered drivers under its network.
What You Will Deliver
- To handle incoming calls and requirement from customer and driver
- Support day to day operation of billing and revenue management
- To be responsible for order taking and driver co-ordination
- Solve problems and analyse information accurately with appropriate speed
- Handle and respond to customer enquires
- Assist manager to execute daily operations to achieve the monthly and quarterly KPI and business results in the department
Who You Are
- Diploma/Degree in related field with work experience will be an advantage but not essential
- Minimum 1 year relevant experience in Insurance / Customer Service / hotline service (preferred)
- Enthusiastic about logistics, technology, and e-commerce
- Strong problem-solving skill and results oriented
- Good command of both written and spoken English and Chinese
- Proficient in MS office, particularly in Word and Excel
- Proficient in Chinese and English typing
- Ability to work positively and confidently within a team or independently
- Self-starter, passionate to drive new things and independent in delivering business results are essential
- Candidates with prior. experience in the logistics industry will be considered as Senior Operations Executive
What We Offer
- Clear growth path
- Casual working environment
- Food, drinks, and beer on tap
- A multi-cultural team
- A company provides casual, flexible, and pet friendly working environment
- A company promotes learning, continuous improvement, and personal growth