Customer Service Specialist I (1994)

About Us

BakerRipley team members impact the lives of more than 500 000 people every year through our community development work, which has inspired and supported our Neighbors for more than a century. 

We believe our neighborhoods are bridges to opportunity, that people can transform communities, and that everyone has something to contribute. 

Our unique backgrounds and experiences help us deliver innovative support to uplift our Neighbors.  As one of the largest nonprofits in Texas, our success is fueled by our Mission: Connecting Neighbors and communities to resources, education, and opportunity. 

Essential Functions 

• Certifies program recipient applications contain required documents to determine program eligibility.  Uses HEM database and electronic filing storage system to verify customer’s eligibility; enter and track application progress; provides customer status, case notes, and schedules appointments 

• Participates in outreach activities at third party sites and collaborates with local entities serving similar populations (elderly, families, employed households) to increase program public awareness and enrollment 

• Provides resolution to customer inquiries regarding their application status and benefits in a prompt and professional manner; assists with escalated and complex customer inquiries; escalates complex case management issues when necessary 

• Achieves daily call response goals to meet department budget and program goals while adhering to state and agency guidelines 

• Performs work error-free and according to all program management and department standards 

• Performs other administrative duties as assigned 

Education

Associate's degree in Social Sciences, Business or related field; Bachelor's degree preferred

Knowledge, Skills, & Abilities

• Knowledge of social service agencies, public service agencies and programs
• Working knowledge of Microsoft Office applications and data base applications
• Strong verbal and written communication skills
• Exercise good judgment and listening skills
• Ability to work with diverse populations
• Ability to type 35+ wpm
• Data Entry 10-key
• Must be able to work some Saturdays

Languages 

Preferrable bilingual – Spanish, Chinese, or Vietnamese