Golf House Retail Manager
Job Description
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This role will be located at one of Discovery Land Company’s locations: The Madison Club, set outside of La Quinta, CA.The Madison Club is seeking a Golf House Retail Manager to join the Retail Department.
The primary objective of the Retail Manager is to provide an exceptional retail experience that aligns with The Madison Club's standards of excellence. This position holds full ownership of the buying process, from strategic planning and vendor development to executing seasonal buys. This position is also responsible for leading a high-performing retail team and driving sales through outstanding visual merchandising, proactive inventory oversight, and a genuine commitment to understanding and anticipating the preferences of Madison Club members. This position is responsible for sourcing and purchasing quality, high-end merchandise across a variety of product categories including golf, athleisure, logo apparel and accessories for men, women and children, gift, home and more for both the retail store and marketing swag. The Retail Manager also serves as a liaison between the Regional Director of Retail and the on-site team, building strong relationships with members and monitoring sell-through data to better understand the property's retail needs and inform collaborative buying decisions.
Purchasing:
Utilize the open-to-buy system, Management One, to properly manage inventory and purchasing.
Execute and oversee purchases including vendor communications, new account setup, logo instructions, purchase orders and order tracking.
Complete purchase orders and update all business model components accurately and in a timely manner
Collaborate with Regional Director of Retail on custom product development and ensure all branding guidelines are adhered to for retail and marketing swag.
Work closely with the Retail Administrator to monitor and manage the receipt flow of purchases for retail and marketing swag through updates to Buying Plans, On-Order tracking, Purchase Orders and Management One.
Assist with sourcing and purchasing staff uniforms, event swag, tournament tee gifts, and other miscellaneous projects as requested.
Work closely with accounting to develop and maintain proper SOPs for processing invoices, inventory control and AP reconciliation.
Attend all required trade shows including the Indian Wells Golf Show 2x annually, PGA Show 1x annually and 1-2 additional shows that are relevant to the product assortment.
Update and maintain all vendor contact information.
Inventory Control:
Conduct monthly physical inventories for retail and swag.
Maintain shrink parameters for retail inventory.
Monitor the sell-through of best sellers and core items. Fill in as needed to maintain proper inventory levels.
Work with the Retail Administrator to receive retail merchandise into the POS Inventory system, in adherence to company standards and guidelines pertaining to category and SKU assignment, pricing and descriptions.
Enforce DLC companywide policies for employee purchases.
Work with accounting department to reconcile all receipts and outstanding issues.
Selling/Merchandising:
Ensure the store is always pristinely merchandised with frequent floor rotations and new product placed in a timely manner according to Buying Plan timelines and any special events or VIPs on property.
Monitor and drive sales to meet monthly revenue budgets through building member relationships and maintaining knowledge of brands in the store and current fashion trends.
Incorporate trunk shows, shopping events, and other promotions to expand the retail offering for members and increase revenue.
Assist and service members and their guests with all retail purchases, returns and special orders. Ensure proper procedures are followed for all transactions including markdowns and employee discounts.
Ensure company packaging standards are upheld and implement special touches like giftwrapping and thank-you notes.
Maintain a member database with retail specific information for personal buying such as brand preferences and sizes.
Training/Staff Development:
Collaborate with the Regional Director of Retail to develop and implement retail SOPs unique to the club operation and logistics using DLC standards as a baseline
Recruit and train retail staff
Oversee scheduling of retail staff
Provide continuous product knowledge training
Develop and implement staff incentives for quality work and meeting sales parameters
Identify growth opportunities within the retail team and partner with the Regional Director of Retail to develop targeted training tools.
Other:
Assist with any other duties as assigned by Regional Director of Retail and General Manager.
Assist golf staff with tournament gifting preparation
Competencies for Success in the Role
Coaching and mentoring: Be an effective coach and mentor to their team members, understanding the different situational leadership styles – directing, coaching, collaborating, delegating, as well as modeling coaching behavior.
Collaboration: Regularly work with other departments on projects and events.
Communication: Communicates detailed information clearly, both written and oral in English. Carefully prepares/organizes written information for meetings and presentations. Facilitates discussions with others to achieve common objectives and can influence within the scope of role.
Decision making: Resolves common problems and challenges with sound judgment. Has the ability to evaluate problems from many angles and provide solutions.
Innovation: Thinks creatively and implements solutions for everyday problems, suggests improvements to current approaches; demonstrates curiosity, digging for information below the surface.
Achieving goals: Determines the best method to achieve goals and maintains flexibility to ensure effective delivery of work. Continuously delivers high quality results and is resilient in the face of obstacles.
Teamwork: Fosters a collaborative team spirit. Actively helps and supports others. Deals with conflict in a positive manner.
Strategic thinking: Understands all the key departments and functions and how they work collectively to achieve larger goals. Provides advice, information and direction to others to support the achievement of team and/or department goals. Recommends optimal approaches to address critical issues in the immediate and medium-term.
Ability to work a flexible schedule, including evenings, weekends, and holidays and an ability to work a shift greater than eight (8) hours in length.
Ability to meet physical demands of the position including, but not limited to, working outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than 50lbs.
Benefits
Competitive Pay
Medical, Dental, and Vision Benefits
401k Contribution
Paid Time Off and Paid Holidays
Employee Meals, Referral Incentives, and Recognition Programs
Professional development and upward mobility opportunities
Work-Family Culture
The Company’s good faith estimate of the salary rate expected to pay for this role is $80,000 to $100,000 annually and is based on applicable and specialized experience and location.
About Us
Nestled in California’s desert paradise, The Madison Club is La Quinta’s most exclusive, private residential community, offering the finest golf and club facilities in an intimate and sophisticated setting. It is a place of effortless grace and charm with an ambiance of quiet sophistication, intimacy, and understated luxury. Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California’s classic old-line country clubs, offering five-star dining and member events, wellness and fitness amenities, and Discovery’s signature Outdoor Pursuits program. At The Madison Club, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: https://madisonclubca.com/
Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.