Passenger Service Agent

Are you ready to take flight in a dynamic and fast-paced aviation industry

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually

Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  We believe that our people are what differentiates us from our competition

At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   Job Summary Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft

Our Passenger Service team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile

Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality

In the dynamic, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services

Work hours are flexible to align with airline schedules, which include early mornings, late-night shifts, and weekends, ensuring we meet the needs of our passengers at all times

Your activities Assist passengers during check-in, boarding and disembarkation

Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage

Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes

Resolve passenger complaints and issues efficiently and professionally

Offer support and answer questions regarding flight schedules, fares, routes and policies

Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance

Assist with luggage drop offs through the check-in process

Ensure compliance with security procedures and protocols, including screening passengers and luggage

Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction

Provide assistance and support during emergencies, including medical incidents and flight diversions

Maintain accurate records and documentation for all transactions and customer interactions

Utilise language skills to assist international passengers and communicate effectively with diverse customers Your profile Committed to delivering exceptional and safe service

Strong interpersonal skills and a team player

Demonstrates a strong work ethic and a desire for learning and advancement

Maintains composure under pressure and presents themselves with confidence

Upholds excellent presentation and grooming standards

Exhibits organisational and effective time management skills

Physically capable of handling passenger baggage and operating wheelchairs when required

Fluent in English (additional languages welcomed)

Confidence in using software and technology – Intermediate skills required

Australian Citizen/Resident with unlimited work rights

Possession of a valid Australian driver's license and reliable transportation

Must be 18 years of age or older

What we offer On-site employee parking available

Uniforms provided

Opportunities for career advancement

Accrual of annual and personal leave

Comprehensive & paid training and ongoing support provided

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success

We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Visit our website at Swissport Careers to learn more about Life at Swissport

Join Swissport today and be part of a team that connects the world of aviation

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.