Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Responsibilities (KRAs / deliverables/job expectations)
- Systems owner and escalated support for local and Azure resources.
- Work with other departments to integrate necessary systems and applications.
- Provide recurring security reviews of internal and external systems.
- Maintenance and support of CenTrak’s DNS provider.
- Daily review of patching, vulnerability and other reports and remediating findings as necessary.
- Monitoring and administering computer systems and networks
- Administer local office network ensuring optimal performance and security.
- Implementing and enforcing controls in accordance with existing compliance and policy standards.
- Assist in maintaining SOC2 certification.
- Continually improving existing IT systems, policies, and procedures
- Providing escalated IT support for CenTrak employees via ticket, phone, email, and chat within established SLAs.
- Contributing on IT projects.
Critical Success factors (critical / high impact aspects of role)
Azure
- Oversee and manage Microsoft Azure cloud infrastructure, remediating DFC recommendations, scheduling maintenance, OS patching, etc.
- Provide support for current and future resources such as VMs, networks and storage.
- Configure SSO, APIs, and other integrations as required.
- Assist in auditing users, groups licenses and other assets.
Security
- Stay up to date on vulnerabilities, updating systems accordingly and mitigating risks.
- Review security logs and reports from Azure and other systems daily, promptly remediating findings.
- Promptly respond to security incidents, determining root cause and identifying steps for prevention.
- Identify, assess and mitigate risks associated with third-party vendors and ensure compliance with regulations and policies.
- Maintain compliant security scores within all systems.
- Support CenTrak’s annual SOC2 certification by ensuring compliance of all applicable controls.
- Assist in the review of IT and other department platforms to ensure systems are set up in accordance with CenTrak’s security policies and best practices.
Office LAN
- Administer the office network, ensuring system up time, responding to alerts and promoting seamless end user experience for staff and guests.
- Ensure system continuity and compliance of VLANs and other resources.
- Provide support for network related issues.
Endpoint
- Administer RMM and security platforms.
- Implement and enforce IT policies on all assets.
- Provide escalated support of CenTrak devices.
DNS
- Provide Support and Maintenance of CenTrak’s DNS provider.
- Make changes as needed to support other departments.
Academic qualification
Must have a bachelor’s degree in an IT field or a comparable combination of education, certifications, and experience.
Experience (exposure)
- 5 years of experience in a Systems Administrator or similar role.
- Familiarity with Windows & MacOS, Active Directory, PowerShell, Microsoft 365, Microsoft Azure, Virtual Machines, Office 365 software suite.
- Prefer experience with multiple IT support platforms and tools.
- Experience with Dynamics 365, Power BI, Power Automate, and Azure Data Lake.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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