Manager Technical Publications

POSITION SUMMARY

• Responsible for leading the Americas and EMEA branches of the Vertiv Global Technical Publications team. Will teach, train, and implement overall department processes, policies, and goals. Reports to the Global Technical Publications Director and is responsible for organizing, planning, and scheduling local team projects while supporting the overall global team vision and mission. Able to work with and facilitate positive relationships with Vertiv Business Units, Product Lines, other departments, and OEM customers with specific needs. Able to develop standard documentation methods to effectively communicate product concepts and information. Acts as liaison between the writers and external departments, as well as upper-management, as needed.

RESPONSIBILITIES

Performs the following functions:

• Effectively prioritizes and coordinates work to support product release schedules, managing multiple complex projects simultaneously across product lines, business units, and time zones.
• Provides coaching and mentorship to direct reports to drive performance against individual and team objectives and enable long-term career growth.
• Serves as a liaison between Technical Publications and internal stakeholders, including senior leadership, and confidently communicates and presents information when needed.
• Navigates challenging situations and differing perspectives with empathy, thoughtful communication, and a solutions‑oriented mindset.
• Addresses complex issues requiring in‑depth knowledge of organizational objectives and a strong understanding of company operations.
• Monitors and manages team compliance with internal and external legal and regulatory requirements, ensuring documentation development aligns with localization best practices.
• Writes and edits technical documentation as needed, gathering and researching technical information and collaborating with engineers and other technical personnel to ensure clarity, accuracy, completeness, consistency, and high quality in all Publications‑generated content.
• Other duties as assigned. 

QUALIFICATIONS 

Required/Minimum Qualifications:

• Minimum of 5 years of people‑management experience, preferably including leadership of globally distributed teams.
• Minimum of a bachelor’s degree in a related field (such as Technical Writing, Communications, Journalism, Business Writing, or Digital Communications) and 5 or more years of related writing experience.
• Experience writing content for localization and collaborating with international teams.
• Proficiency with Microsoft Office Suite, Adobe Acrobat DC Pro, Adobe InDesign, and MadCap Flare (or equivalent single‑source desktop publishing tools).
• Strong interpersonal, communication, editing, and project management skills, with a high level of attention to detail.
• Self‑motivated team player who positively influences others and supports team goals and mission.
• Ability to manage multiple priorities in a fast‑paced, global environment with shifting deadlines, limited resources, and ongoing change.
• Ability to support multiple time zones and travel as needed.

Additional/Preferred Qualifications:

• At least 5 years of experience as a Senior Technical Writer strongly preferred. 
• Familiarity with the use of AI technologies within the technical writing and documentation field. 
• Experience with Smartsheet, CSS, XML, and XHTML. 
• Experience analyzing team performance data and reporting on key metrics to support planning, prioritization, and continuous improvement.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Standard physical demands of office work.

TIME TRAVEL REQUIRED

• 0-10%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

About Vertiv

Vertiv is a $10.2 billion global critical infrastructure and data center technology company. We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].

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