Job Description
Experience Aviva
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.
The opportunity
Does the idea of handling claims for Lifestyle products including collector cars, motor homes(RVs) and snowmobile interest you? Do you want to help us promote Aviva Specialty claims and deliver an exceptional customer experience? If you said “yes” we want you on our team!
We are looking for an Auto Adjuster to join our team in order to provide stationary telephone adjusting services with a key focus on quality and customer service. Regions serviced include Canada and the United States.
Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.
What you'll do
The role is focused on servicing Lifestyle product claims while adhering to the protocols established. As part of this job you will:
Review and analyze policies, appraisals and technical reports to assess the value of a claim and negotiate and settle it accordingly
Carry an active pending of Lifestyle Auto claims
Effectively advise and counsel the customer on Specialty product knowledge and provide timely and outstanding customer service
Operate within designated authority, making independent decisions
Maintain detailed file records according to all outlined protocols
Participate in projects and provide feedback into processes on an ongoing basis
Collaborate with other regional claims teams
What you'll bring
Minimum 1-2 years claims adjusting experience, property and/or auto
Demonstrate a passion for Lifestyle claims
What makes you stand out
Have completed or are working towards completion of the Insurance Institute Program (CIP / FCIP)
Have a post-secondary diploma or degree
Have experience handling claims for specialty products including travel trailers and watercraft, seasonal dwellings
What you’ll get
The salary band for this position ranges from $62,000 to $75,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.
This job advertisement is for an existing vacancy which has been posted both internally & externally.
Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.
#LI-MP1 #LI-Hybrid