Director, Operations - Call Center

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Operations - Call Center based in the United States.

This is a senior operational leadership role responsible for driving performance, efficiency, and service excellence across a high-volume call center environment. The Director of Operations will define strategic objectives, establish operating plans, and ensure strong execution against key metrics including productivity, quality, revenue impact, and customer satisfaction. In this role, you will partner closely with executive leadership to translate business goals into scalable operational strategies that improve conversion rates, reduce attrition, and enhance the overall customer experience. You will lead cross-functional initiatives, implement process improvements, and oversee the development of a high-performing, customer-focused team. This position requires a strong balance of strategic thinking and hands-on operational leadership in a regulated, data-driven environment. It is ideal for someone who thrives in fast-paced settings where accountability, performance, and continuous improvement are central to success.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Operations - Call Center based in the United States.

This is a senior operational leadership role responsible for driving performance, efficiency, and service excellence across a high-volume call center environment. The Director of Operations will define strategic objectives, establish operating plans, and ensure strong execution against key metrics including productivity, quality, revenue impact, and customer satisfaction. In this role, you will partner closely with executive leadership to translate business goals into scalable operational strategies that improve conversion rates, reduce attrition, and enhance the overall customer experience. You will lead cross-functional initiatives, implement process improvements, and oversee the development of a high-performing, customer-focused team. This position requires a strong balance of strategic thinking and hands-on operational leadership in a regulated, data-driven environment. It is ideal for someone who thrives in fast-paced settings where accountability, performance, and continuous improvement are central to success.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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