Back to jobs
Manager, Membership Facilities Management
Happy Valley, Hong Kong Island, HKPosted Yesterday
onsite
Job Description
Job Summary
The job holder will oversee and manage the daily operations of facilities and services within the club, ensuring that all services and programs meet established quality standards while delivering exceptional experiences to members and guests. The job holder is accountable for leading a well-trained team focused on service excellence, engaging with members to foster a sense of exclusivity and privilege, and achieving business performance and KPIs. Key functions include planning, organizing, and directing facility management operations, with an emphasis on cleanliness, safety, and compliance with statutory requirements across various amenities. The job holder also involves effectively managing resources and implementing best practices for cost-effectiveness, while ensuring that all facilities are structurally sound, mechanically operational, and electrically efficient.
Major Tasks
- Oversee and manage the daily operations of facilities and services, ensuring that all services meet established quality standards and deliver exceptional experiences to members and guests.
- Lead, supervise, and motivate staff to achieve business and customer service objectives consistently while ensuring compliance with safety regulations and statutory requirements.
- Develop and implement preventive maintenance programs to keep facilities in good condition and reduce unscheduled downtime.
- Monitor and analyze operational performance, including safety audits and inspections, to ensure compliance with legal and club standards.
- Actively solicit member feedback and utilize it to drive continuous improvements in services and programs.
- Collaborate with other departments to ensure effective communication and coordination in achieving operational goals.
- Manage departmental budgets, ensuring prudent cost allocation and financial performance in line with set targets.
- Ensure all facilities are inspected regularly to maintain cleanliness, comfort, and compliance with safety standards.
- Assist in the development and implementation of policies, procedures, and guidelines related to safety and operational improvements.
- Undertake additional duties as assigned by the line manager.
Education
Bachelor degree in a relevant discipline (e.g., Recreation Management, Hospitality Management, Building Services, Engineering, or a related field).
Qualifications
Relevant professional qualifications or certifications in the respective field (e.g., HKIE, CIBSE, IFMA, or equivalent).
Experience
- A minimum of 5 to 10 years of relevant experience in the hospitality or facility management industry, with specific experience in upscale environments such as hotels, clubhouses, or fitness centers.
- At least 2 to 5 years of supervisory or managerial experience in a related role, demonstrating leadership skills and the ability to drive operational excellence.