BDC Service Rep (Automotive) – Customer Service
Job Description
Join Paramus Chevrolet – A VIP Automotive Group Dealership
Paramus Chevrolet, a proud member of the VIP Automotive Group, is seeking a motivated and customer-focused BDC Service Representative to join our growing team. If you have experience in customer service, call centers, automotive service scheduling, or dealership BDC, this is a great opportunity to build a long-term career in the automotive industry.
At VIP Automotive Group, we are known for our strong leadership, employee-first culture, and commitment to delivering exceptional customer experiences. We offer a professional work environment, ongoing training, and real opportunities for advancement.
🚀 Position Overview
Full-Time | 5-Day Work Week
- Monday – Friday: 10:00 AM – 6:00 PM
💼 What You’ll Do (Key Responsibilities)
- Respond to inbound calls, internet leads, and service inquiries
- Schedule service appointments and coordinate customer visits
- Communicate with customers via phone, email, and text
- Assist customers with vehicle service needs and follow-ups
- Coordinate loaner vehicles, shuttle services, and repair timelines
- Work closely with service advisors, technicians, and parts department
- Perform cashiering duties (cash, credit card, checks, GM rewards, charge accounts)
- Balance daily transactions and complete end-of-day closing procedures
- Maintain accurate customer database and records
- Support marketing efforts, promotions, and online inquiries
- Deliver a high level of customer satisfaction and professionalism
✅ What We’re Looking For
- Experience in customer service, BDC, call center, or automotive dealership preferred
- Strong communication and phone skills
- Ability to multitask in a fast-paced environment
- Organized, detail-oriented, and reliable
- Basic computer and email proficiency
- Professional appearance and positive attitude
- Must be punctual and team-oriented
💰 Compensation & Benefits
- $17/hour + commission pay
- Medical & Dental Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Employee Discounts (vehicles, parts, service)
- Supplemental Benefits (STD, LTD, Life Insurance)
- Employee Recognition Programs
- Ongoing Training & Career Growth Opportunities
🌟 Why VIP Automotive Group?
- Established, high-volume dealership group
- Promote-from-within culture
- Supportive leadership and team environment
- Long-term career growth in automotive retail
📍 Apply Today
If you're looking for a BDC Representative, Customer Service Representative, Call Center Agent, or Automotive Service Coordinator role with growth potential—apply now and join our team!