Overview

Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation.

The Role

Working collaboratively across CIO and all PRS departments, this role supports the delivery of IT services and products to business stakeholders, covering both transformation initiatives and business-as-usual activity. Acting as a key interface between CIO and the wider business, the role focuses on managing business enhancements and supporting transformation programmes and projects, while working closely with the IT Operations & Planning Manager on resource management, time tracking, and coordination across teams. As part of CIO Operations, the role contributes to ensuring core systems and applications run effectively, supporting demand and resource management, business systems analysis, quality assurance, and ICE contract management, while promoting a culture of support, innovation, and collaboration to deliver high-quality services. This is a fixed-term contract for 9 months.

Responsibilities

As our Lead CIO Operations Manager, some of your day to day duties will include…

Key Responsibilities

Demand & Reporting

Collect and facilitate business KPI reports, highlighting key deliverables such as enhancement timeliness and budget adherence
Organise business CABs (Change Advisory Boards) between PRS business units and CIO stakeholders
Assist the CIO Operations Team in the R&D expenditure claims process

Business Relationship Management

Collaborate with CIO Tech Leads and Business Systems Analysts to manage enhancement requests, including prioritisation, backlog maintenance, benefits tracking, and budget oversight
Act as a liaison between IT and internal business stakeholders, managing enhancement demand across PRS IT applications
Support the IT Renewal portfolio programme as and when required in relation with the Director of CIO Operations
Support the IT Renewal Portfolio, in partnership with CIO Operations Direction, Transformation Business Partner and Transformation Project Managers
Deputise from Product Owners when required, maintaining strong relationships with PRS business stakeholders

Resource & Planning Coordination

- Partner with Project Managers and CIO Leads to manage resource allocation, resolve conflicts, and coordinate prioritisation
- Act as a JIRA administrator tasks, monitoring data cleanliness, account, project, and resource setup
- Collaborate with Portfolio Managers to provide a clear and regular demand overview to inform strategic decisions
- Support reporting and dashboard creation using Power BI

About you

At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have:

Experience of managing internal relationship.

Proficient in MS Office Tools, notably Excel, Jira, and Visio

Excellent verbal and written communication skills

Process orientated. Ability to learn new solutions and processes

Experience of working to specified project scope and timescales

Ability to work autonomously

Organised and time aware, with an ability to prioritise tasks independently of management

Project management/co-ordination skills

What’s in it for you?

Here are just a few things that set PRS for Music apart from the crowd:

We trust, value, and support our people to make the difference
We believe that diversity of thought and experience provides the platform for innovation and creativity
We are consciously inclusive and have eight Affinity Groups which you can join and make an impact
We invest in the development of our people to drive our ambitions forward
We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.
We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days
Employees can work from anywhere in the world for up to eight weeks of the year
Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan.

The Process

Our interview process for this role is simple:

First stage interview will take place virtually on MS Teams.
Second stage interview will take place in person at our London Bridge Hub.

We use competency-based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life.

Location

We offer a hybrid working model, allowing employees to work from home up to three days a week.

To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote-working assessment.

If you sound like you could be the right person for the job, apply now.

At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee’s contributions are recognised in order that everyone may thrive.