Customer Service Coordinator

Accurate Order Entry and Management: Efficiently input customer orders into the company’s ERP/CRM system, ensuring all details are correct and compliant with company policies. Handle order confirmations, monitor order progress, and address any discrepancies to maintain smooth processing. Main point of customer contact after order placement: you will drive effective communication with customers ensuring they are aware of order status, and any relevant changes. Issues that cannot be resolved independently will be escalated to your Customer Service Manager Invoice and Quotation Preparation: Generate and issue accurate invoices and standard quotations in a timely manner, following established company guidelines and procedures to support seamless transactions. Collaboration with Internal Teams: Coordinate with internal departments such as Supply Liaisons and Sales Engineers to provide customers with accurate and up-to-date information, ensuring alignment and streamlined operations. Process Improvement: Actively gather and monitor feedback, analyse insights, and suggest improvements to Sales Administration processes to enhance the overall customer experience. CRM Management: Maintain accurate and up-to-date customer account information, ensuring all interactions and changes are documented properly to provide a reliable record for future reference. Returns Processing and Issue Resolution: Handle customer returns efficiently, addressing any related issues and ensuring swift resolution while maintaining a high level of customer satisfaction.