Job Description
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.
Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.
Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.
DEPARTMENT: Club Lounge
JOB TITLE: Club Lounge Concierge
REPORTS TO: Club Lounge Supervisor
SUPERVISES: NA
PRIMARY OBJECTIVE OF POSITION:
Responsible for assisting all Club Level guest in providing genuine care and comfort.
RESPONSIBILITIES AND JOB DUTIES:
- Service of food and beverage to include delivery of food and/or beverage items from kitchen areas to the Club Lounge.
- Completes opening and closing side work including stocking plates, silverware, filling coffee grinder.
- Retrieves fresh fruit display, pastry display, coffee, juices, etc., from kitchen areas and delivers to Club Lounge.
- Retrieves and/or puts away dishes and silver from room service area and restocks kitchen, cleans area, and moves tables and chairs as required.
- Organizes and displays breakfast by setting up food displays and drinks.
- Displays bar, sets up bottles, cuts condiments, retrieves ice forms from room service to replenish bar.
- Monitors the inventory and presentable condition of all glasses, dished and silver to ensure they meet Club standards.
- Answers all telephone calls within three rings.
- Greets guests in a friendly and courteous manner.
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Busses tables and maintains an overall clean Club Lounge.
PHYSICAL DEMANDS:
- Must be able to pull an push a minimum of 80 pounds.
- Must be able to lift and carry minimum of 30 pounds.
- Standing for 90 % of work shift is required.
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Activities include standing, reaching, bending, pushing, pulling, handling, lifting, carrying, seeing, hearing, talking, walking.
SPECIAL SKILLS REQUIRED:
- Must have basic knowledge of food and beverages preparation.
- Able to anticipate guest’s needs.
- Efficiency and attention to detail, maintaining a keen sense of urgency at all times.
- Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment
- Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills at all times.
- Able to anticipate guest’s needs.
EDUCATION REQUIRED:
- Any combination of education and experience that provides the required knowledge, skills and abilities.
EXPERIENCE REQUIRED:
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Prior hospitality experience preferred.
LICENSES OR CERTIFICATES:
- Food Handler’s Certificate required.
- Must be minimum age to serve alcohol.