Medical Assistant - Lead

Position Summary The Medical Assistant Lead supports clinic operations by providing direct patient care while assisting in coordinating the daily activities of the medical assistant team. This role serves as a liaison between MAs and clinic leadership, guiding day-to-day workflow and supporting new and existing staff in delivering high-quality patient care. The MA Lead is responsible for maintaining clinical supplies, ensuring documentation accuracy, promoting team communication, and optimizing patient flow and experience, in accordance with OSHA/WISHA and other regulatory guidelines. Schedule Full-time, Monday - Friday from 8am - 5pm. **Start and end time may flex slightly based on clinic need* Key Duties and Responsibilities The key duties and responsibilities of the MA Lead include, but are not limited to: Perform standard MA responsibilities including rooming patients, obtaining vitals, and assisting providers during exams and procedures Prepare, clean, and restock exam rooms; manage clinical supplies and instruments Document patient interactions accurately in the electronic medical record Assist with phone triage, follow-up calls, and patient communication as needed Ensure adherence to HIPAA and clinical safety protocols Act as a point of contact for MA peers, answering clinical workflow questions and offering guidance Support onboarding and peer training of new MAs Monitor daily MA task completion and help prioritize workload when needed Communicate workflow issues or staff needs to clinic leadership Foster a supportive, team-oriented environment by modeling professionalism and patient-centered care Assist in coordinating daily MA coverage and scheduling adjustments Participate in team huddles and act as liaison between MAs and management Help track supply needs and support inventory organization Education/Experience High school graduate or equivalent Graduate of an accredited Medical Assistant Program preferred, but not required Current Washington State Medical Assistant Certification preferred, but not required (see above) 2+ years of experience as a Medical Assistant in a clinical setting required Experience supporting peers, training new staff, or coordinating workflow preferred Knowledge, Skills and Abilities Basic knowledge of medical terminology and medications Familiarity with or working knowledge of Electronic Medical Records Basic computer knowledge and skills, including data entry Superior customer service skills Impeccable integrity Great interpersonal skills, demonstrating patience, compassion, empathy, and the ability to work well with all types of people Adherence to all safety, risk management and precautionary procedures, including consistent respect for confidentiality (HIPAA) Use time efficiently, with attention to quality, detail, accuracy, and completion Consistency, timeliness, and dependability Effective team membership, supporting and working with others to achieve common goals Ability to adapt to continuous change/flexibility Demonstrated ability to continuously learn Self-motivated; able to work with increasing independence, overcome obstacles and challenges with little supervision Clear oral and written communication skills Demonstrated aptitude to organize and prioritize work Critical thinking and problem-solving skills Skilled in coping with fast-paced, often stressful situations with unpredictable circumstances in a professional, safe, and efficient manner Ability to guide, mentor, and support team members without direct supervisory authority Able to act as a point of contact for clinical and workflow questions within the MA team Shows initiative in identifying workflow issues and suggesting improvements Supports a team-based care environment and models professionalism and collaboration   Work Environment/Physical Demands The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.