Operations Specialist (Voice - Day Shift - July Class)
Job Description
OPERATION SPECIALIST
We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
About First Advantage
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.
Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.
What You'll Do
A successful OPERATION SPECIALIST proficiently handles day-to-day activities of the Operations Team. Organizational responsibilities to include but not limited to completing daily research / verification tasks with the supervision of the Operations Manager.
Responsibilities:
Ops Initiatives - Verification and Creating report tasks / Research tasks
- Make phone calls to entities (HR / Edu / Qual) to verify the employment/education enrollment/qualification details with business etiquette
- Ensure to have interviewing and writing skills for regular reference check.
- Email communications with entities for verification in a timely manner
- Accurately complete background reports without any error.
- Plan ahead to make sure all researches are completed within the TAT.
- Comply with all Personal Information and Privacy Laws and Procedures and corporate’s compliance regulation and policies.
- Ensure to have knowledge of internal system to perform the role.
- Ensure to understand SOP clearly and perform tasks based on the SOP/VPG
- Ensure to respond inquiries from other inter-company teams in a timely manner
Other Business Performance
- Ensure to accurately update caselist in a timely manner.
- Perform other duties as assigned by management.
- Ensure to proactively participate the regular Ops study session by sharing cases handled.
Internal & External Relationship
- Collaborate with other teams in First Advantage to improve client service and business performance.
- Efficiently support colleagues including the supervisor when necessary.
- Ensure the delivery of high-quality services that would meet clients’ expectations.
- Ensure to maintain good relationships with company HR, academic registration officers and referees when carrying out research / verification tasks.
What You Will Need to be Successful:
- Graduate or has accomplished at least 2 years in a college course (preferably in BPO).
- Fresh Graduates are also welcome to apply.
- At least 1 year working experience (preferably in BPO environment)
What You May Need to be Successful:
- Understands and has significant command skills in English language.
- Great communication skills.
- Excellent interpersonal and relationship building skills.
- Basic PC skills.
- Great collaboration and supportive with others.
- High standard of personal conduct and responsibility.
- Adherence to company rules and regulations.
- Compliance with Personal Information & Privacy Laws and Procedures.
- Must be residing within Metro Manila or nearby areas
Why Join Us at First Advantage?
At First Advantage, you’ll be part of a collaborative, global team where your expertise directly supports business growth and risk management. This is a great opportunity to expand your regional and global impact while working with experienced professionals across the organization.
First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.
- Employee Impact Groups
- FA Cares volunteer opportunities
- Mentorship Advantage Program
- SOAR, award-winning manager development program
Additional benefits offered include:
- Competitive Salary Package
- Hybrid work set up
- DAY SHIFT
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
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We have great people here and are looking for more. Come join us!
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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.