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Job Description
- Partner directly with customers to understand their business issues. Design, co-develop, debug, and deploy custom conversational AI agents and solutions to accelerate their time to value.
- Act as a high-level problem solver, empowered to write bespoke code, develop custom tooling, and contribute directly to the core product codebase.
- Systematize learnings from customer engagements by creating reusable tools, building documentation and accelerators, and establishing best practices across the organization.
- Serve as a critical feedback loop to our core Product and developing teams, synthesizing firsthand insights to influence product strategy.
- Consult as a subject matter expert, providing technical guidance on agent improvement, performance tuning, CI/CD pipelines, and production readiness.