Leasing Manager

San Antonio, TX Job Id:  406 # of Openings:  1

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• Recruit, train, and coach Leasing Consultants to achieve leasing and customer service standards.
• Conduct regular performance feedback and annual evaluations; implement incentives to drive results.
• Lead daily huddles and weekly leasing meetings to review goals, market updates, and follow-up priorities.

• Actively participate in leasing efforts and model effective sales techniques.
• Ensure timely response to all leasing inquiries and maintain accurate records in OneSite.
• Oversee application processing, approvals, and move-in documentation.
• Maintain strong closing ratios and uphold Fair Housing standards at all times.

• Partner with the Community Manager to implement marketing strategies and outreach programs.
• Manage advertising vendors, online listings, and locator relationships.
• Conduct regular market surveys to monitor competitive positioning and recommend pricing or concession adjustments.

• Promote resident satisfaction through responsive communication and proactive service.
• Support resident retention initiatives, including renewals, events, and community engagement programs.
• Partner with maintenance and office teams to ensure quality service and readiness of homes and amenities.

• Ensure leasing data accuracy and timely completion of reports in OneSite.
• Maintain organized leasing files, office materials, and professional presentation of the leasing office and model.
• Collaborate with the Assistant Community Manager on rent collections, renewals, and resident correspondence.

• Foster positive relationships with vendors, corporate partners, and sister communities.
• Support community goals through teamwork, effective communication, and alignment with company policies.
• Assist with special projects and assignments as requested.

• Experience: 1–2 years of apartment leasing and customer service experience (Mystery Shop scores ≥90% preferred).
• Education: Associate degree required; Bachelor’s degree preferred.

• Strong sales, communication, and leadership skills.
• Proven ability to motivate and coach a leasing team.
• Detail-oriented, organized, and customer-focused.
• Proficient in Microsoft Word, Excel, and OneSite (or equivalent property management software).

• Frequent walking, standing, and light lifting (up to 30 lbs).
• Interaction with residents, prospects, and vendors in a fast-paced, pet-friendly setting.
• Weekend and occasional evening work may be required for community needs or events.

Pay Range: $22 - $24 per hour