Team Lead, Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Lead, Customer Success based in United States.

This role sits at the intersection of customer success strategy, team leadership, and operational excellence, with a strong focus on driving measurable customer outcomes in a high-growth, remote-first environment. You will lead a team of Customer Success Managers responsible for ensuring customer satisfaction, retention, and expansion across a diverse portfolio of accounts. The position combines hands-on leadership with strategic process ownership, requiring you to shape how customer success is delivered at scale. You will partner closely with Sales, Product, Engineering, and Marketing to ensure customers receive consistent value and that feedback loops are effectively translated into product and process improvements. This is a highly collaborative and impact-driven role where your leadership directly influences customer health, revenue growth, and overall experience quality. Success in this role requires strong people leadership, operational rigor, and the ability to balance strategic thinking with day-to-day execution.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Lead, Customer Success based in United States.

This role sits at the intersection of customer success strategy, team leadership, and operational excellence, with a strong focus on driving measurable customer outcomes in a high-growth, remote-first environment. You will lead a team of Customer Success Managers responsible for ensuring customer satisfaction, retention, and expansion across a diverse portfolio of accounts. The position combines hands-on leadership with strategic process ownership, requiring you to shape how customer success is delivered at scale. You will partner closely with Sales, Product, Engineering, and Marketing to ensure customers receive consistent value and that feedback loops are effectively translated into product and process improvements. This is a highly collaborative and impact-driven role where your leadership directly influences customer health, revenue growth, and overall experience quality. Success in this role requires strong people leadership, operational rigor, and the ability to balance strategic thinking with day-to-day execution.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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