Back to jobs
Technical Solutions Engineer, Security
Warsaw, PolandPosted 2 weeks ago
remote
No longer available
Job Description
- Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment issues and improve Google Cloud.
- Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive production.
- Work as part of a team of engineers or consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.