Specialist II, Technical Services

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Join our Onsite & Technical team and help deliver exceptional technology experiences that keep our people connected and supported every day. As a Specialist 2, you’ll provide high-quality, customer-focused technical support and expertise to IAG, working closely with colleagues and remote partners across key locations in AU and NZ.

You’ll be responsible for resolving issues, improving user experiences, and delivering service excellence through professional, responsive, and customer-centric interactions. This is a role where your technical capability, communication skills, and passion for helping others will make a real impact.

We’re committed to fostering an inclusive environment and value diversity in all its forms—welcoming people of every background, identity, and experience to bring their whole selves to work.

What You’ll Do

• Deliver first-class, customer-focused technical support to IAG colleagues and partners
• Provide onsite and remote support across key locations in Australia and New Zealand
• Troubleshoot and resolve technical issues while enhancing user experience
• Build strong relationships through responsive, professional service delivery
• Contribute to continuous improvement and service excellence initiatives
• Champion an inclusive workplace that values diversity in all its forms

This is a permanent role and offers a flexible hybrid work model based in Tamaki Makaurau (Auckland) to be based onsite minimum of four days per week.

What You’ll Bring

• Minimum five years of experience in desktop hardware, operating systems, smartphones, and printers
• Effective time management and organizational skills 
• Excellent analytical and problem-solving skills 
• L1 and L2 IT experience having worked in both Windows and Mac environments
• Both hardware and software support experience

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Tuesday 23 June 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.