Technical Customer Success Manager - Enterprise / Commercial Segments

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Customer Success Manager - Enterprise / Commercial Segments based in India.

In this role, you will act as a strategic technical advisor responsible for driving the success of enterprise and commercial customers across their entire post-sales journey. You will ensure seamless onboarding, strong product adoption, and long-term value realization from a modern unified IT management platform. This position blends deep technical expertise with relationship management, requiring you to work closely with IT administrators, security teams, and executive stakeholders. You will proactively identify risks, resolve technical blockers, and guide customers toward optimal platform usage across identity, access, and device management domains. The role also involves translating complex technical capabilities into clear business outcomes that support customer goals. You will collaborate closely with internal product, engineering, and support teams to ensure customer success and continuous improvement. This is a high-impact role in a fast-paced SaaS environment where customer outcomes directly shape retention and growth.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Customer Success Manager - Enterprise / Commercial Segments based in India.

In this role, you will act as a strategic technical advisor responsible for driving the success of enterprise and commercial customers across their entire post-sales journey. You will ensure seamless onboarding, strong product adoption, and long-term value realization from a modern unified IT management platform. This position blends deep technical expertise with relationship management, requiring you to work closely with IT administrators, security teams, and executive stakeholders. You will proactively identify risks, resolve technical blockers, and guide customers toward optimal platform usage across identity, access, and device management domains. The role also involves translating complex technical capabilities into clear business outcomes that support customer goals. You will collaborate closely with internal product, engineering, and support teams to ensure customer success and continuous improvement. This is a high-impact role in a fast-paced SaaS environment where customer outcomes directly shape retention and growth.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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