IT Operations Analyst I

Required Qualifications

• Experience managing Microsoft 365 licensing in an enterprise environment.
• Working knowledge of Microsoft 365 licensing models, SKUs, and entitlement structures.
• Strong analytical skills with the ability to interpret licensing and financial data.
• Experience working with large user populations and complex organizational structures.
• Ability to collaborate effectively with technical and non‑technical stakeholders.
• Strong attention to detail and operational discipline.

Preferred Qualifications

• Experience supporting organizations with 10,000+ users.
• Familiarity with license management through Entra ID, Intune, or similar identity and device management platforms.
• Experience with financial forecasting, budgeting, or cost management related to SaaS licensing.
• Advanced skills in Excel, reporting tools, or data visualization platforms.
• Proficiency with Microsoft Graph API and Entra ID Powershell

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.